Problems come in different forms, shapes and size, and to solve them, there are numerous methods or paths that can be taken. Six Sigma DMAIC Process / Rapid Problem Solving / and 8 Discipline Problem Solving (8D) are some of the methods that i have come across.

Each of them are applied in appropriate contexts based on their Merits and de-merits. or rather more often, on the organizations preferences, comfort level & culture.

The Least articulated (less detailed) of the 3 processes is the Rapid Problem Solving (RPS) Method

1. Problem description
2. Grasp the Facts
3. Containment Action
4. Identify Point(s) of Cause (Ishikawa diagram)
5. 5 Why analysis
6. Identify actions to address root cause(s) and prevent recurrence
7. Follow up on the actions check effectiveness & make corrections.

The Six Sigma (DMAIC) & the 8D methods are used when problems are more systemic or complex. They elaborate on each of the above steps with additional tools & practices, with an intent to enhance the understanding of the problem.

There is additional focus on gathering objective evidence of the problem & solution effectiveness through measurements & Analysis. 5W | 2H | 1C are further stressed upon.

The Control Plans in DMAIC and Prevent Recurrence (Step 7) in 8D – make the need to update the relevant documents, SOP’s, Checklists & Guidelines explicit.

Each of these problem solving methods have evolved and have been useful.
So what is the missing element ?

I have often found that a “Sense of Urgency” is missing. It is a soft (behavior) element that is critical, for the problem solving to be effective. “Cost of delay” in implementing the identified actions, undermines it’s primary intent.

We may need to measure the Cycle time from the point when the team is formed to when the identified actions are all addressed. there needs to be an organization focus towards reducing this Cycle time for Problem Solving.

Without this “Sense of Urgency” instilled in the workforce, the practice would end up as only a documented evidence for process compliance Audits.